Reservatulibro S S A T Refund Policy for IT Services.

Refund Eligibility:

• Service Non-Delivery: If we fail to deliver the agreed-upon IT service as per the terms of the contract or agreement, you may be eligible for a full refund.

• Service Defects: If there are defects in the service provided that significantly impact functionality and we are unable to resolve them within a reasonable timeframe, you may be eligible for a partial or full refund, depending on the severity of the issue.

2. Refund Process:

• Notification: You must notify us in writing (via email or written letter) within [number] days of discovering the issue or requesting a refund.

• Review: We will review your refund request promptly and assess eligibility based on the criteria outlined above.

• Approval: If your request is approved, we will initiate the refund within [number] days via the original method of payment or through an alternative method agreed upon by both parties.

3. Non-Refundable Services:

• Consultation Fees: Initial consultation fees or assessment fees are non-refundable once the service has been provided.

• Custom Development: Fees for custom development work, including but not limited to software development, customization, or integration services, are non-refundable once the work has commenced.

4. Dispute Resolution:

• Communication: We encourage open communication to resolve any issues or concerns regarding our services before seeking a refund.

• Arbitration: If disputes arise that cannot be resolved through direct communication, both parties agree to attempt resolution through arbitration or mediation.

5. Amendments:

• Policy Changes: We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website or notifying clients directly.

6. Contact Information:

• For questions about our refund policy or to initiate a refund request, please contact us at info@reservatulibro.online.